Privacy Policy

Pentel Privacy Statement
Pentel respects the privacy of our customers. We take precautions to ensure any information submitted to Pentel via our websites, and, or via e-mail is handled appropriately. Pentel knows that you have concerns about the use of information provided by you. This notice provides you with our Privacy Statement. This notice does not create a contract or legal rights in the user of the website. It is an expression of Pentel's policies concerning the use of private information provided by you. By visiting our web sites or sending e-mail communications to us, you are agreeing to and accepting the practices set forth herein:

Information Pentel Collects
Pentel receives and stores information you enter online at our websites when you log in, search, purchase products or communicate with customer service. We automatically receive and store certain types of information when you visit our websites. For example, like most websites, we use "cookies" (defined below). The type of information we collect may include your name, address, email address, telephone number, and credit card number(s).

Pentel's Use of Your Information
We use information in the file we maintain about you, and other information we obtain from your activities with Pentel. By visiting our website, you agree that we may use identifiable information about you to expedite order processing, improve our marketing and promotional efforts, to analyze site usage, and customize Pentel websites’ content, layout and services as well as usages described elsewhere in this Privacy Statement. These uses improve our websites and better tailor them to meet your needs.

Updating and Correcting Your Information

You have the ability to review and change the personally identifiable information that you have provided to us.  You may change your personally identifiable information at any time by linking to your account in accordance with instructions posted elsewhere on our websites.  We encourage you to update your personally identifiable information when it changes.  You may ask to have the information on your account deleted or removed.  However, because we keep track of past transactions, you cannot delete information associated with past transactions on the websites.  In addition, it may be impossible to completely delete your information without some residual information because of backups.

You may request deletion of personal information by e-mailing with your request. All requested deletions shall be processed within 72 hours. 

We Do Not Sell or Rent Personally Identifiable Information
As a matter of policy, we do not sell, license, rent, loan or otherwise transfer or provide any personally identifiable information about you to any third party except as we disclose to you under this Privacy Policy or as necessary to provide you with the products and services offered by us.

We Provide Information When Necessary to Prevent Fraud or Other Crimes
To protect you and other users of our websites, we may release account and other personal information when necessary or appropriate to comply with the law or to protect the rights, property or safety of our websites and our users. This may include exchanging information for fraud protection and to reduce credit card and other types of fraud. We will also provide information if required to do so by subpoena or other legal processes.

A cookie is a small file that a web server automatically sends to your computer when you browse certain websites. Cookies are stored as text files on your hard drive and contain information that identifies a user, for example: login or username, passwords, shopping cart information, preferences, and so on. When a user revisits a website, his or her computer automatically "serves up" the cookie, which establishes the user's identity, thus eliminating the need for the customer to reenter the information. Cookie technology also makes shopping cart technology possible. For example, when you select items that you intend to purchase in an online catalog, cookies make it possible for you to continue shopping and to "check-out" later. Most browsers have options allowing you to accept, decline or monitor cookies. If you elect to use these options, it will limit the range of features available to you on the websites.

Security is important to Pentel. While Pentel takes reasonable steps to prevent unauthorized access and use of your personal information, it is not a guarantor. Pentel is not responsible for the unauthorized use of said information by third persons or as a result of errors in transmission. Pentel does not expressly, impliedly, or otherwise warrant that we will prevent unauthorized access to your private information. Pentel shall not be liable for any damages arising out of or connected with the unauthorized access or use of personal information.

Of course, you must also protect against unauthorized use of your computer, passwords and credit card information. When using a shared computer, you should always decline to save sign-on information, including passwords, and should always sign-off when you are finished using that shared computer.

Phishing Awareness
Beware of Impersonators and Phishing Scams
Learn how to spot and report suspicious emails that appear to be from Pentel.

"Phishing" is a common method of cyber fraud where the sender of an email impersonates a Pentel employee and tells you to send or redirect your money to the scammer's fraudulent account.  They target organizations, businesses and individuals alike.

How to Spot a Phish
Pentel's website and the domain of all Pentel employee emails is  If you receive an email that:

  •  You were not expecting from Pentel
  • Asks you to change your usual payment method, such as sending payment by wire or credit card instead of mailing a check
  • Tells you to change the bank account information you have for Pentel, or
  • Tells you to redirect payment(s) to a new or different bank account,

You should take the following action to verify the legitimacy of the sender and of the request, specifically:

  • Check the email address to ensure it does not contain additional characters, is not missing characters, or is otherwise misspelled.
  • Contact Pentel's Accounts Receivable Department directly by phone at (310) 320-3831 ext. 1296, which is published on Pentel's official website here
  • Report any suspicious email to

What Else Can You Do?
To avoid phishing schemes, please observe the following email best practices:

Do not click on links or attachments from senders that you do not recognize. Be especially wary of .zip or other compressed or executable file types.

  • Do not provide sensitive personal or business information (like usernames and passwords, credit card or financial account numbers) over email.
  • Watch for emails that use misspelled or otherwise suspicious or misleading domain names.
  • When visiting websites, inspect URLs (the website address) carefully to make sure they are legitimate and not imposter sites.
  • Do not try to open any shared document that you are not expecting to receive.
  • If you can’t tell whether an email is legitimate or if the email is suspicious, please report the e-mail to

Pentel sponsors the International Children's Art Exhibition. In conjunction with that exhibition, we receive applications from children three to fifteen years of age.

We do not share the personal information provided in the application with third parties for marketing, solicitation or other uses. However, Pentel and/or the International Children's Art Exhibition may use the name and other information of prize winners and applicants for promotional or other purposes once the child's parent or guardian has signed the application and the work of art has been submitted to Pentel.

Sweepstakes, Contests and Promotions
We may offer sweepstakes, contests and other promotions (any, a "Promotion") that may require registration.  By participating in a Promotion, you agree to the terms, conditions or official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other recognizable aspect of persona in advertising, promotion or marketing associated with the Promotion.  If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.

Mobile Terms of Service


Last updated: May 20, 2024

The Pentel mobile message service (the "Service") is operated by Pentel of America, Ltd (“Pentel”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Pentel’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pentel through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pentel. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18447492218 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pentel mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18447492218 or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Change of Terms
This privacy statement and any of its terms and conditions may be changed at any time and without notice.