What do I do when lead jams in my Orenz pencil?
Please follow the link below to a tutorial page on how to use your Orenz mechanical pencil, including how to clear lead jams.
Does Pentel sell replacement caps for their mechanical pencils?
Unfortunately, we do not sell replacement caps for our pencils.
What is the difference in lead hardness (4B, 3B, 2B, B, HB, F, H, 2H, 3H, 4H, 5H, 6H)?
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What is the difference in lead size/diameter?
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Does your refill lead actually contain lead?
Our refill lead is made from graphite. It does not contain actual lead.