Does Pentel offer a product warranty?
Yes, Pentel offers the following warranty on all of their products:
Each Pentel product is warranted for life against failure due to defects in materials and workmanship.
For warranty service, return product for free repair or replacement to: Pentel of America, Ltd., 4000 E. Airport Drive, Ste. C, Ontario, CA 91761, U.S.A., Attn: Quality Assurance Department.
Does Pentel sell replacement caps for their mechanical pencils?
Unfortunately, we do not sell replacement caps for our pencils.
What does it mean when a product has the “AP Seal” on it?
Products bearing the AP (Approved Product) Seal of The Art & Creative Materials Institute, Inc. (ACMI) are certified in a program of toxicological evaluation by a medical expert to contain no materials in sufficient quantities to be toxic or injurious to humans or to cause acute or chronic health problems. This program is reviewed by ACMI's Toxicological Advisory Board. These products are certified by ACMI to be labeled in accordance with the Federal Hazardous Substances Act, as amended by the Labeling of Hazardous Art Materials Act, and ASTM D 4236.
Does Pentel accept donation requests?
Pentel of America, Ltd. receives numerous donation requests on a weekly basis.
Although we would like to approve each request that is made, we must verify that the event or cause closely fits our corporate objectives.
In order request a donation, please visit www.pentel.com and click on the "Contact Us" link at the bottom of the page. Choose the "Donation Request" option on the drop-down menu.
We are currently working on implementing a "Corporate Donations Policy" and will post it to our website once it is complete.